Group CX Coordination Manager
Consulting background, highly interested by Retail, CRM, POS, eCommerce and all experiences delivered to end customers and supported by technology.
Hands-on and Process & Innovation driven polyvalent manager focusing into coherency and transversality of the Customer Experience initiatives across departments. In charge of assisting departments «customer experience» leaders in the implementation and overall approach of the very innovative Chopard transformation.
Ensure usability stability and efficient adoption and maximization of our technology investments with my team covering 3 main pillars: CRM&POS Solutions, Web & eCommerce platforms, Marketing automation solutions (under a solid Salesforce backbone)